Privacy Policy

Effective Date: 22nd July, 2025

Last Updated: 22nd July, 2025

At Checkamo, we care deeply about your privacy and are committed to protecting your personal information. This comprehensive Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our platform ("Checkamo," "we," "our," or "us"), which includes our website, mobile application, and all related services.

We believe in transparency and want you to understand exactly how your data is handled. This policy applies to all users, verifiers, and visitors of our platform, regardless of how you access or use our services.

Your Privacy Matters: If you have any concerns or questions about this policy, please don't hesitate to reach out to us at customercheckamo@gmail.com. We're here to help and ensure your privacy is protected.

1. Information We Collect

We collect various types of information to provide you with a safe, trusted, and personalized verification experience. Our data collection practices are designed to ensure platform security while respecting your privacy rights.

a. Information You Provide Directly

When you create an account, request verifications, or interact with our platform, you voluntarily provide us with certain information:

Account Information

Full name, email address, phone number, date of birth, language preferences, profile photo, password, and account verification documents (if required for enhanced security).

Verification Requests

Details about what you're verifying (products, properties, or individuals), specific location information, purpose of verification, budget preferences, and any special instructions.

Verifier Content

Photos, videos, voice recordings, written comments, GPS coordinates, timestamps, and any additional documentation provided during verification processes.

Communication Data

Messages sent through our platform, support tickets, feedback forms, ratings, reviews, dispute information, and any correspondence with our customer service team.

b. Information We Collect Automatically

When you use our platform, we automatically collect certain technical and usage information:

  • Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware specifications
  • Usage Analytics: Pages visited, features used, time spent on platform, click patterns, search queries, and interaction data
  • Location Data: Real-time GPS coordinates (when permission granted), approximate location based on IP address, and location history for verifications
  • Performance Data: App crashes, error logs, loading times, and technical diagnostic information
  • Referral Information: Source of registration (referral links, advertising campaigns, social media), marketing campaign effectiveness data

c. Information from Third Parties

We may receive additional information about you from trusted third-party sources to enhance our services and verify your identity:

  • Social media platforms (if you choose to connect your accounts)
  • Identity verification services for enhanced account security
  • Payment processors for transaction-related information
  • Analytics providers for aggregated demographic insights
  • Fraud prevention services for security purposes

2. How We Use Your Information

We use the information we collect for legitimate business purposes to provide, improve, and protect our services. Here's how we use your data:

Core Platform Functions

  • Facilitate secure and trusted verification transactions between users and verifiers
  • Match users with qualified and nearby verifiers based on location, expertise, and availability
  • Process payments, manage coin-based rewards, and handle subscription services
  • Display verification content including photos, videos, and location data to relevant parties
  • Enable communication features between users, verifiers, and support staff

Platform Enhancement & Personalization

  • Customize your experience based on preferences, usage patterns, and verification history
  • Provide personalized recommendations for verifiers and services
  • Analyze platform usage to improve features, performance, and user interface
  • Develop new features and services based on user feedback and behavior
  • Optimize our mobile and web applications for better performance

Safety & Security Measures

Your safety is our priority. We use your information to:

  • Detect and prevent fraudulent activities, scams, and platform abuse
  • Verify user identities and maintain trusted community standards
  • Monitor for suspicious behavior and potential security threats
  • Investigate disputes and resolve conflicts between users
  • Comply with legal requirements and cooperate with law enforcement when necessary

Communication & Updates

We may use your contact information to send you important updates about:

  • Platform updates, new features, and service announcements
  • Security alerts and account notifications
  • Verification status updates and completion notifications
  • Marketing communications (with your consent where required)
  • Customer support responses and help documentation

Data Anonymization: We may use aggregated, anonymized data for analytics, research, marketing insights, and industry reports. This data cannot be used to identify you personally and helps us understand platform trends and user behavior patterns.

3. How We Share Your Information

We respect your privacy and do not sell your personal data to third parties. We only share your information when necessary to provide our services, ensure platform safety, or comply with legal requirements.

Service-Related Sharing

With Verifiers

When you request a verification service, we share necessary details including your request specifics, location information, and contact details to enable the verification process.

With Users

If you are a verifier, users may see your profile information, verification history, ratings, and relevant credentials to make informed decisions.

Third-Party Service Providers

We work with trusted partners who help us provide and improve our services:

  • Cloud Hosting: AWS, Google Cloud, or similar services for secure data storage and platform hosting
  • Payment Processing: Stripe, PayPal, or other payment providers for handling transactions
  • Communication Services: SendGrid, Twilio for email and SMS notifications
  • Analytics & Performance: Google Analytics, Firebase for usage insights and app performance
  • Customer Support: Help desk software and live chat services
  • Identity Verification: Third-party services for enhanced account security

Legal and Safety Requirements

We may share your information when required by law or to protect platform safety:

  • Legal compliance with court orders, subpoenas, or regulatory requirements
  • Law enforcement cooperation in cases of suspected illegal activity
  • Protection of user safety in cases of threats, harassment, or harm
  • Prevention of fraud, abuse, or violations of our Terms of Service
  • Business transfers (mergers, acquisitions) with appropriate data protection measures

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze platform usage, and provide personalized services. This section explains what cookies are, how we use them, and how you can control them.

What Are Cookies?

Cookies are small text files stored on your device when you visit websites or use apps. They help us remember your preferences, keep you logged in, and provide a personalized experience. We use both session cookies (deleted when you close your browser) and persistent cookies (remain until they expire or you delete them).

Types of Cookies We Use

Cookie Type Purpose Duration Required
Essential Cookies Enable core platform functionality, authentication, and security features Session/30 days Yes
Performance Cookies Analyze platform usage, identify errors, and improve performance 90 days No
Functional Cookies Remember your preferences, language settings, and customizations 1 year No
Analytics Cookies Understand user behavior, popular features, and platform effectiveness 2 years No
Marketing Cookies Deliver relevant advertisements and measure campaign effectiveness 1 year No

Third-Party Cookies

We may allow trusted third-party services to place cookies on your device for:

  • Google Analytics: Website traffic analysis and user behavior insights
  • Social Media Plugins: Social sharing functionality and login options
  • Payment Processors: Secure transaction processing and fraud prevention
  • Customer Support: Live chat functionality and help desk services
  • Advertising Partners: Relevant ad delivery and campaign measurement

Managing Your Cookie Preferences

You're in control: You can manage cookies through several methods:

  • Browser Settings: Most browsers allow you to view, delete, and block cookies
  • Cookie Preference Center: Access our cookie settings through your account preferences
  • Opt-Out Tools: Use third-party opt-out tools for advertising cookies
  • Mobile Settings: Adjust tracking preferences in your device settings

Please note: Disabling essential cookies may affect platform functionality and your ability to use certain features.

Other Tracking Technologies

In addition to cookies, we may use:

  • Web Beacons: Small invisible images that help us understand email engagement
  • Local Storage: Browser storage for offline functionality and performance
  • Device Fingerprinting: Security measure to detect fraudulent activities
  • App Analytics: Mobile app usage tracking for performance optimization

6. Data Retention and Storage

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests.

Retention Periods

Active Accounts

Personal data is retained while your account is active and for up to 2 years after account closure for customer service and dispute resolution purposes.

Verification Data

Photos, videos, and verification records are retained for 5 years to support dispute resolution and maintain platform integrity.

Financial Records

Transaction data and payment information are retained for 7 years to comply with financial regulations and tax requirements.

Communication Logs

Support conversations and platform messages are retained for 3 years for quality assurance and dispute resolution.

Secure Data Storage

Your data is protected with enterprise-grade security:

  • Encrypted storage using AES-256 encryption standards
  • Secure cloud infrastructure with leading providers (AWS, Google Cloud)
  • Regular security audits and penetration testing
  • Restricted access controls and employee security training
  • Automated backup systems and disaster recovery procedures

Data Deletion Process

When you request account deletion or data removal:

  • Personal information is anonymized or deleted within 30 days
  • Verification content may be retained longer for platform integrity
  • Some data may be retained for legal compliance (financial records, dispute resolution)
  • Backup systems are purged according to our data retention schedule
  • You'll receive confirmation once the deletion process is complete

7. Data Security and Protection

Protecting your personal information is our top priority. We implement comprehensive security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Security Measures

Multi-layered Security Architecture:

  • Encryption: End-to-end encryption for sensitive data transmission and AES-256 encryption for data at rest
  • Authentication: Multi-factor authentication options and secure password requirements
  • Network Security: Firewalls, intrusion detection systems, and secure VPN access for employees
  • Application Security: Regular code reviews, vulnerability assessments, and security testing
  • Infrastructure: Secure cloud hosting with industry-leading providers and compliance certifications

Operational Security Practices

Access Controls

Strict role-based access controls ensure only authorized personnel can access user data, with all access logged and monitored.

Employee Training

Regular security awareness training for all staff members, including data handling best practices and incident response procedures.

Monitoring & Detection

24/7 security monitoring, automated threat detection, and incident response protocols to quickly address potential security issues.

Regular Audits

Periodic security audits, compliance assessments, and third-party security evaluations to maintain high security standards.

Your Role in Security

Security is a shared responsibility:

  • Use strong, unique passwords and enable two-factor authentication
  • Keep your app updated to the latest version for security patches
  • Don't share your login credentials or account access with others
  • Report suspicious activities or security concerns immediately
  • Be cautious when using public Wi-Fi for sensitive activities
  • Log out of your account when using shared or public devices

Security Incident Response

In the unlikely event of a security incident:

  • We'll investigate and contain the incident within 24 hours
  • Affected users will be notified within 72 hours of discovery
  • We'll provide clear information about what happened and what we're doing
  • Additional security measures will be implemented to prevent recurrence
  • We'll cooperate with law enforcement and regulatory authorities as required

8. Children's Privacy and Safety

Checkamo is committed to protecting children's privacy and safety. Our platform is designed for adults and we do not knowingly collect personal information from individuals under 18 years of age.

Age Restrictions

18+ Platform: Checkamo requires all users to be at least 18 years old. This age restriction is in place because:

  • Our services involve financial transactions and legal agreements
  • Verification activities may involve adult content or sensitive situations
  • We require users to have legal capacity to enter into binding contracts
  • Platform interactions may not be suitable for minors

Protection Measures

  • Age Verification: Account registration requires age confirmation and may include identity verification
  • Content Monitoring: Automated and human moderation to detect and remove inappropriate content
  • Reporting System: Easy reporting mechanisms for users to flag concerning behavior or content
  • Account Suspension: Immediate suspension of accounts found to belong to minors
  • Data Deletion: Prompt deletion of any data collected from users under 18

If We Discover Underage Users

If we become aware that we've collected personal information from someone under 18:

  • The account will be immediately suspended and access terminated
  • All personal information will be deleted from our systems within 30 days
  • Parents or guardians will be notified if contact information is available
  • We'll review our processes to prevent similar situations in the future

Parental Concerns

If you're a parent or guardian and believe your child has created an account or provided personal information to Checkamo, please contact us immediately at customercheckamo@gmail.com. We take these situations seriously and will respond promptly to address your concerns.

9. International Data Transfers

Checkamo operates globally and may transfer your personal information across international borders to provide our services effectively. We ensure appropriate safeguards are in place for all international data transfers.

Why We Transfer Data

Global Platform Operations

Our platform serves users worldwide, requiring data processing in multiple countries for optimal performance and service delivery.

Cloud Infrastructure

We use leading cloud providers with data centers globally to ensure fast, reliable service and data redundancy.

Service Providers

Some of our trusted third-party service providers operate in different countries, requiring secure data sharing arrangements.

Transfer Safeguards

We protect your data during international transfers through:

  • Adequacy Decisions: Transfers to countries recognized as having adequate data protection laws
  • Standard Contractual Clauses: Legal agreements ensuring data protection during transfers
  • Binding Corporate Rules: Internal policies governing data protection across our global operations
  • Certification Programs: Participation in recognized privacy frameworks and certification schemes
  • Encryption: All data is encrypted during transmission and storage, regardless of location

Your Rights Regarding Transfers

You have the right to:

  • Request information about where your data is processed and stored
  • Object to transfers in certain circumstances
  • Request copies of safeguards in place for your data transfers
  • File complaints with your local data protection authority

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We're committed to keeping you informed about any changes that affect your privacy rights.

How We Handle Updates

Our commitment to transparency:

  • Clear Notification: We'll update the "Last Updated" date at the top of this policy
  • Email Alerts: Registered users will receive email notifications about significant changes
  • In-App Notifications: Important updates will be highlighted when you next use our platform
  • Review Period: You'll have at least 30 days to review changes before they take effect
  • Opt-Out Options: For material changes, you may have the option to opt out or close your account

Types of Changes

Minor Updates

Clarifications, formatting improvements, or contact information updates that don't affect your rights or our data practices.

Significant Changes

Changes to data collection, use, sharing practices, or your privacy rights that require additional notice and consent.

Legal Requirements

Updates required by new laws, regulations, or legal decisions that may take effect immediately for compliance purposes.

Your Options When We Update

When we make changes to this Privacy Policy, you can:

  • Continue using our services under the updated policy
  • Contact us with questions or concerns about the changes
  • Exercise your data rights, including account deletion if desired
  • Adjust your privacy settings and preferences as needed

Version History

We maintain a history of significant policy changes. You can request information about previous versions of this policy by contacting our privacy team at customercheckamo@gmail.com.

11. Contact Us and Support

We're here to help with any questions, concerns, or requests related to your privacy and data protection. Our privacy team is committed to providing timely, helpful responses to all inquiries.

Get in Touch

Email:dlcheckam@gmail.com
Website: https://checkamo.com
WhatsApp Support: WhatsApp

Response Times

General Inquiries

We typically respond to general privacy questions within 1-2 business days.

Data Requests

Privacy rights requests (access, deletion, etc.) are processed within 30 days as required by law.

Security Issues

Security-related concerns receive priority attention and are addressed within 24 hours.

Urgent Matters

Urgent privacy or safety issues are escalated immediately for fastest possible resolution.

What to Include in Your Message

Help us help you faster:

  • Your registered email address or account identifier
  • Clear description of your question, concern, or request
  • Relevant dates, transaction IDs, or reference numbers
  • Preferred method and language for our response
  • Any supporting documentation (screenshots, error messages, etc.)

Data Protection Officer

For complex privacy matters or if you're not satisfied with our initial response, you can request to speak with our Data Protection Officer who specializes in privacy law and data protection compliance.

Regulatory Contacts

If you believe we haven't adequately addressed your privacy concerns, you have the right to contact your local data protection authority. We're happy to provide guidance on how to reach the appropriate regulatory body in your jurisdiction.

By using Checkamo, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your data as described above.

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.